Email Customer Care
Email: email@example.com, or use the contact form below:
PLEASE NOTE THAT WE CANNOT DELIVER CHEESE AFTER 17TH DECEMBER IF YOU ARE WANTING IT TO ARRIVE IN TIME FOR CHRISTMAS OR NEW YEAR! PLEASE MAKE SURE YOU ORDER BEFORE THIS DATE OR WE CANNOT GUARANTEE YOU WILL RECEIVE IT BEFORE THE NEW YEAR. THANK YOU!
No matter the size of your order next day delivery is priced at £9.95 anywhere in the UK (excluding some addresses in the Scottish highlands which may take two days). We ask that you place your order by 11.30am for it to be guaranteed delivery the next day, however it is always preferable to place your order 48 hours in advance wherever possible. It is also imperative that someone is at the stated delivery address to receive the parcel; we will not leave parcels with neighbours or friends unless stated, as goods are perishable and delicate. We are however able to deliver to work addresses wherever possible.
For next day delivery order must be placed on Tuesday-Friday. (Please be aware of a higher charge for Saturday deliveries)
House Number – We ask that you inform us of the house number and not just the name of your house. If your house has no number please give a description of directions.
Postcode – Please make sure that your full postcode is stated on the order form, if you do not know it you can use the postcode finder at www.royalmail.com
Directions and Specific Instructions – if your address is hard to find please let us know and give us some information, simple directions from points of interest or with flats, specific floors, or bells i.e. Third cottage on the right with a green door.
Telephone Numbers – Please include daytime, evening and mobile numbers, if you can. Contact numbers are useful, if a problem does arise we will be able to contact you to rectify it.
Requirements – It is important that when ordering in advance that you specify which date you require the package so it will be delivered as expected.
If you wish to order you cheeses on line, and then pick them up from the shop, simply specify the date and approximate time for pick up, and select the Collection option on the Order form and we will have you order waiting for you.
If you have any queries or questions about delivery or collection please call us Tuesday to Saturday on 020 8444 9141.